 Da hon 2 thang troi qua ke tu ngay cac cua hang dai ly Internet phai cai dat phan mem giam sat va luu tru thong tin cua khach hang. Phan lon deu mien cuong tuan thu quy dinh, nhung cho rang cach lam nay chang khac nao duoi khach. Doanh nghiep cung cap dich vu noi thang, bien phap do khong kha thi.
Ket qua dot tong thanh tra do cac so buu chinh tien hanh cho thay viec lap dat he thong phan mem giam sat hoat dong cua dai ly Internet cong cong duoc cac doanh nghiep thuc hien chi de co.
Trong so 28 dia ly Internet cua Cong ty Dien toan va Truyen so lieu tai Ninh Thuan duoc kiem tra, phan lon chua cai dat phan mem luu tru thong tin. Hau het khach hang duoi 14 tuoi su dung dich vu tai dai ly Internet deu khong co nguoi lon bao lanh. Tren 50% chu dai ly chua nam bat duoc cac quy dinh ve hoat dong dai ly Internet. Tai tinh Quang Nam, toi 80% trong so 112 dai ly duoc kiem tra khong thuc hien cac quy dinh ve cai dat phan mem giam sat. Truong hop tuong tu cung xay ra doi voi nhung dai ly Internet o tinh Khanh Hoa va Nghe An.
Khao sat cua VnExpress tai Ha Noi cung cho thay, nhieu dai ly khong cai dat phan mem giam sat. Cac dai ly cho biet ho gap phan ung gay gat tu phia khach hang khi yeu cau ke khai ten tuoi, dia chi va nhung thong tin ca nhan khac. Viec quy dinh khach hang duoi 14 tuoi phai co nguoi bao lanh hoac nguoi lon di cung khien doanh thu giam sut dang ke.
Anh Ho Quang An, mot chu dai ly kinh doanh Internet o pho Nguyen Luong Bang, cho rang viec "ep" khach hang khai bao cac thong tin ca nhan rat kho, vi khong may nguoi muon tiet lo. Trong khi do, dai ly Internet moc len ngay cang nhieu, tram nguoi mua thi co van nguoi ban, neu qua cung nhac thi mat khach hang.
Voi anh Ha Tuan, mot chu dai ly o Pham Ngoc Thach, viec lap dat he thong phan mem giam sat bang cach cap ma so ID luu giu thong tin cua khach hang quen con kho noi chi den cac khach hang vang lai. Nhung nguoi nay thuong chi ghe qua hang net roi ''mot di khong tro lai'' thi cap ma ID cung khong co tac dung gi.
Mot so dai ly khac thi phan anh ho thuc su gap kho khan khi tim kiem va cai dat phan mem quan ly dai ly va hoan toan khong nhan duoc su tro giup nao tu phia nha cung cap dich vu. Do vay, mot so dai ly da tu cai dat cac phan mem quan ly mien phi hoac khong co ban quyen...
Hau het cac doanh nghiep nhan dinh viec quan ly Internet bang cach cai dat he thong phan mem giam sat la viec lam khong kha thi. "Voi cac quy dinh qua cung nhac va khong phu hop voi thuc tien nhu hien nay, cac dai ly khong vi pham... moi la la", lanh dao mot doanh nghiep nhan xet. Ong phan tich, voi hang nghin dai ly Internet nhu hien nay, lieu cac co quan chuc nang co kiem soat duoc het khong hay lai thuc hien theo kieu "danh trong bo dui".
Giam doc VDC Vu Hoang Lien cho rang phai nghi ra bien phap quan ly bang ky thuat nao do nhe nhang hon de nguoi su dung Internet khong cam thay bi mat tu do qua. "Theo toi quy dinh bat buoc doi voi khach hang la phai xuat trinh chung minh nhan dan hay khong cho tre em duoi 14 tuoi vao dai ly Internet mot minh, lam cho moi viec tro nen phien ha”, ong noi.
Chanh thanh tra Bo Buu chinh Vien thong Nguyen Thanh Hai cho biet, cac bien phap giam sat dai ly, cua hang Internet hay quy dinh doi voi khach hang da duoc su dong thuan o cac bo nganh co lien quan. Hien Bo dang tap hop ket qua thanh tra do cac So Buu chinh Vien thong gui ve. "Cac dai ly vi pham co the se bi cat hop dong hoac co cac bien phap xu ly thich hop", ong Hai noi. Theo VnExpress Article source http://w4rum.com/97.t
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